Privacy Policy

Your privacy matters.
This policy explains how I collect, use, store, and protect your personal information in line with UK GDPR and the Data Protection Act 2018.

Who I Am

I am a person-centred counsellor and psychotherapist, offering confidential counselling and psychotherapy services.

Laura Greenbank
LG Psychotherapy & Counselling
📧 info@lg-therapy.co.uk
📞 07375 402061
📍 Online and in-person in Preston, Lancashire

I am a registered member of the National Counselling and Psychotherapy Society (NCPS) and follow their professional and ethical standards.

Information I Collect

When you start counselling, I may collect and store:

Name, address, and contact details
Date of birth and emergency contact information
GP or healthcare provider details (if provided)
Brief session notes, including themes or progress
Relevant background information shared during assessment or ongoing work

This helps me provide a safe, effective, and ethical counselling service.

How I Use Your Information

Your information is used only for:

Arranging and managing counselling sessions
Providing appropriate therapeutic support
Maintaining accurate records as required by my professional body and insurer
Contacting you about appointments or session changes

Your information will never be shared for marketing or unrelated purposes.

Confidentiality

Everything shared in counselling is confidential. Exceptions include:

If you or someone else is at serious risk of harm
If required by a court of law
If certain criminal activities are disclosed (as required by law)

Where possible, I will discuss any need to share information with you first.

How I Store Your Information

Paper notes are securely stored in a locked cabinet
Digital files are stored on password-protected devices
Contact details are kept separate from session notes

Records are typically retained for seven years after counselling ends (or seven years after age 18 for young clients), then securely destroyed.

Your Rights

You have the right to:

Access the information I hold about you
Request corrections to inaccurate information
Request erasure of your records (in certain circumstances)
Restrict or object to how your information is used
Make a complaint to the Information Commissioner’s Office (ICO) if you believe your data has been misused

More information: www.ico.org.uk

Website & Online Communication

Enquiries via website or email are stored securely and used only to respond.
Online sessions (Teams or Zoom) are conducted confidentially; please use a private, secure connection.

Policy Updates

This privacy policy is reviewed regularly and may be updated to reflect changes in practice or legal requirements. The most recent version will always be available on this website.

Last updated: October 23, 2025